At Outdoor Living Shop, we’re committed to making your outdoor living experience as seamless and enjoyable as possible. Our premium garden furniture and accessories are designed to transform your outdoor spaces, and we stand behind the quality of every product we offer.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some remote areas in Asia.

Returns & Exchanges

We want you to be completely satisfied with your Outdoor Living Shop purchase. If for any reason you’re not happy with your order, we gladly accept returns and exchanges within 15 days of receiving your items.

Return Eligibility

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • Undamaged with all tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Boot Scrapers & Door Mats (hygiene considerations)
  • Personalized or Custom-Made Ornamental Pieces
  • Items marked as “Final Sale”

How to Return an Item

Step 1: Contact Customer Service
Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product name(s) for return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization
Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address: 4752 Eagles Nest Drive, Sacramento, US 95814

Step 3: Package & Ship Your Return
Carefully repackage your item(s) including:

  • All original packaging, tags and accessories
  • A copy of your order confirmation
  • The return authorization number clearly visible

Important: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. For international returns, mark packages as “Returned Goods” to avoid customs charges.

Step 4: Processing Your Return
Once received, we will:

  • Inspect returned item(s)
  • Process your refund or exchange within 3-5 business days
  • Send a confirmation email

Refund Information

Refunds are issued to the original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, you’ll be responsible for any price difference when upgrading to a higher-value item.

Damaged or Defective Items

If you receive a damaged item from our collection of garden furniture, gazebos, or accessories:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a replacement or refund at no additional cost

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns for our premium outdoor living products. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing Outdoor Living Shop to enhance your outdoor living experience. We appreciate your business and look forward to serving you again as you create your perfect garden oasis.