At Outdoor Living Shop, we take pride in offering premium outdoor living products that bring elegance and comfort to your garden spaces. While we carefully craft our garden furniture, accessories, and outdoor solutions to meet the highest standards, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

  • In its original condition
  • Unused and undamaged
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Boot Scrapers & Door Mats (due to hygiene considerations)
  • Personalized or Custom-Made Ornamental Pieces
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Outdoor Living Shop products:

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product name(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outdoor Living Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Details: – Product Name: [Name from your order] – Quantity: [Number of items] – Reason: [Please specify] I would prefer: [Refund/Exchange for (specify product if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Return address (4752 Eagles Nest Drive, Sacramento, US 95814)

Step 3: Package and Ship Your Return

Carefully repackage your item(s) in the original packaging and include:

  • All original tags and accessories
  • A copy of your order confirmation or packing slip
  • The return authorization number clearly visible on the package

Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive your return package, we will:

  • Inspect the returned item(s)
  • Process your refund or exchange within 3-5 business days
  • Send you a confirmation email

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We will ship your replacement item once the return is received and approved
  • You will be responsible for any price difference if exchanging for a higher-value item
  • If exchanging for a lower-value item, we will refund the difference

Damaged or Defective Items

If you receive a damaged or defective item from our collection of garden furniture, gazebos, or accessories:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States (excluding some remote areas in Asia):

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges of our premium outdoor living products. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing Outdoor Living Shop for your outdoor living needs. We appreciate your business and strive to make every aspect of your experience with us as enjoyable as relaxing in one of our premium garden loungers or swinging chairs.