FAQ

We specialize in high-quality outdoor living products including:

• Garden furniture (benches, love seats, swinging chairs, hammocks)
• Weather-resistant covers for all furniture types
• Garden structures (gazebos, arches, parasols)
• Decorative items (garden mirrors, ornamental pieces)
• Practical accessories (boot scrapers, door mats, brushes)
• Outdoor games and leisure items

Yes! All our outdoor furniture and accessories are designed to withstand various weather conditions. Our covers and sail shades provide additional protection when not in use. For specific product materials and care instructions, please check individual product descriptions.

Care instructions vary by material, but generally:

• Use our protective covers when furniture isn’t in use
• Clean with mild soap and water
• Store cushions indoors during extreme weather
• For wooden items, apply protective oil annually

Specific care guides are included with each product.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Order changes or cancellations are possible if your order hasn’t yet been processed for shipping (typically within 24 hours). Please contact us immediately at [email protected] with your request.

No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and makes future purchases quicker.

We offer two shipping methods:

• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
• Free Shipping (orders over $50): 15-25 business days via EMS

Processing time is 1-2 business days (3 during peak season April-June).

Yes! We ship worldwide except to some remote areas in Asia and other locations. International customers enjoy the same shipping options and tracking.

Our carriers will leave a notice with rescheduling/pickup instructions. For valuable items like furniture sets, we recommend being available for delivery to prevent damage.

EMS can deliver to PO Boxes, but for large items like gazebos or furniture sets, we require a physical address for safer delivery.

You may return items within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.

Contact us within 48 hours of delivery with photos of the damage. We’ll arrange for replacement or refund as appropriate under our Delivery Guarantee.

For damaged/incorrect items, we cover return shipping. For other returns, customers are responsible unless otherwise stated.